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FAQ

GENERAL SHIPPING INFORMATION

WE SHIP PRIMARILY WITH USPS, UPS, AND FEDEX. 

OUR SHIPPING DEPARTMENT IS CLOSED ON THE WEEKENDS (SATURDAY AND SUNDAY) AND ON ALL FEDERAL HOLIDAYS, SO ANY ORDERS PLACED DURING THE WEEKEND OR ON A FEDERAL HOLIDAY WILL SHIP WITHIN THE NEXT 2 BUSINESS DAYS. 

ADDRESS VERIFICATION

IN SOME CASES, ORDERS THAT ARE SHIPPED TO AN ADDRESS THAT IS NOT AUTHORIZED BY THE CREDIT CARD ISSUER ARE SUBJECT TO DELAYS, VERIFICATION EMAILS/PHONE CALLS AND/OR CANCELLATION. ADDITIONALLY, IN SOME CASES, ORDERS THAT ARE SHIPPED TO AN ADDRESS OTHER THAN THE AUTHORIZED BILLING ADDRESS ARE SUBJECT TO DELAY AND VERIFICATION. IN SITUATIONS WHERE WE CANNOT AUTHENTICATE THE VALIDITY OF AN ORDER THAT ORDER WILL BE CANCELLED.

MISSING/STOLEN PACKAGES

ROYAL ORIGIN CANNOT BE HELD LIABLE FOR PACKAGES THAT HAVE ALREADY BEEN MARKED "DELIVERED" BY THE COURIER. IN THE EVENT OF MISSING PACKAGES THAT ARE MARKED AS DELIVERED, PLEASE CHECK WITH YOUR NEIGHBORS, THE LOCAL POST OFFICE, AND/OR OTHER FAMILY MEMBERS. THE ADDRESSEE IS RESPONSIBLE FOR FILING ANY CLAIMS/POLICE REPORTS FOR LOST OR STOLEN PACKAGES.

SHIPPING IN THE USA

DELIVERY TIME (ONCE AN ITEM IS SHIPPED OUT) VARIES. TYPICAL USPS DELIVERY TIME IS BETWEEN 4-8 DAYS FOR FIRST CLASS, AND 2-5 DAYS FOR PRIORITY MAIL. DELIVERY OUTSIDE THE CONTINENTAL USA GENERALLY TAKES LONGER (I.E. TO HAWAII, PUERTO RICO, ALASKA, ETC.).

SHIPPING TO APO AND FPO ADDRESSES

SHIPPING TO APO AND FPO ADDRESSES WILL BE DONE VIA USPS . WHEN ENTERING AN ORDER WITH AN APO OR FPO ADDRESS, PLEASE CHOOSE "UNITED STATES" AS YOUR SHIPPING COUNTRY. YOUR PACKAGE WILL BE ROUTED TO THE CORRECT DESTINATION NO MATTER WHERE YOU ACTUALLY ARE.

                                                                                                                                  

INTERNATIONAL SHIPPING

INTERNATIONAL ORDERS (PLACED OUTSIDE OF THE US) MAY TAKE 2-4 WEEKS TO ARRIVE AFTER BEING SHIPPED. OCCASIONALLY, INTERNATIONAL ORDERS CAN ALSO BE DELAYED IN CUSTOMS CAUSING ARRIVAL TIME TO INCREASE TO 8 WEEKS FOR DELIVERY.